Effective Date: 01/01/2025

At BLACK ART, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, disclose, and store your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

For more information on privacy rights in Australia, visit:

• Office of the Australian Information Commissioner (OAIC)

1. Collection of Personal Information

We collect personal information to provide and improve our products and services. The types of information we may collect include:

• Contact details: Name, email, phone number, and address.
• Payment information: Billing details and transaction history (we do not store credit card details).
• Account information: Username, password, and order history (for registered users).
• Website interactions: IP address, browser type, and cookies when using our website.
• In-store interactions: CCTV footage, customer feedback, and transaction records.

We collect personal data through:

• Purchases (in-store and online).
• Customer service interactions.
• Website visits and online account registrations.
• Social media interactions.

You may choose not to provide certain information, but this may impact our ability to offer services or process transactions.

2. In-Store Privacy Policy

When you visit our physical store, we may collect personal information in the following ways:

2.1 CCTV & Security Monitoring

• We use CCTV cameras in our store for security and loss prevention purposes.
• Footage is stored securely and only accessed by authorised personnel.
• CCTV recordings are retained for a limited period unless required for security investigations or legal purposes.

2.2 Payment & Transaction Data

• When making an in-store purchase, we collect payment details to process the transaction.
• We do not store credit card details—transactions are processed securely via third-party payment providers.
• Customers paying via EFTPOS or credit card may have transaction details recorded for fraud prevention and compliance purposes.

2.3 Loyalty Programs & Customer Accounts

• If you sign up for a loyalty program, we collect personal details such as name, email, and purchase history.
• This information is used to offer rewards, discounts, and promotional offers.
• You may opt out of marketing communications at any time.

2.4 Customer Feedback & Dispute Resolution

• If you provide feedback, make a complaint, or request a return/exchange, we may collect your name and contact details.
• This information is used only for the purpose of responding to your inquiry.

2.5 Store Wi-Fi & Digital Services

• If you connect to our in-store Wi-Fi, we may collect basic device information and session logs for security and network maintenance.
• No browsing activity or personal data is stored beyond what is necessary for service functionality.

3. Use of Personal Information

We use personal information to:

• Process and fulfil orders.
• Provide customer support.
• Improve our products, services, and website experience.
• Send updates, promotional offers, and marketing communications (with your consent).
• Prevent fraud and comply with legal obligations.

We do not sell or share your personal information for third-party marketing.

4. Disclosure of Personal Information

We may share personal information with:

• Service providers (e.g., payment processors, delivery companies) to complete transactions.
• Legal authorities if required by law or for fraud prevention.
• Third-party platforms (e.g., Google Analytics) for website optimisation and analytics.

All third parties are required to handle personal data securely and in compliance with Australian privacy laws.

5. Data Security & Storage

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. This includes:

• Secure payment processing.
• Encrypted storage of sensitive information.
• Access controls and staff training on data security.

Personal data is retained only as long as necessary for business and legal purposes.

6. Cookies & Online Tracking

Our website may use cookies and tracking technologies to improve user experience and analyse website traffic. You can manage cookie preferences via your browser settings.

For more details on how to control cookies, visit:

• OAIC: Online Privacy

7. Accessing & Updating Your Information

You have the right to:

• Access your personal information held by us.
• Request corrections to ensure accuracy.
• Opt out of marketing communications at any time.

To request access or changes, contact us using the details below.

8. Third-Party Links & External Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies before providing personal information.

9. Changes to This Policy

We may update this policy as needed to reflect changes in laws or business practices. The latest version will always be available on our website.

10. Contact Us

For privacy-related inquiries or to exercise your rights, contact:

• Email: [email protected]
• Address: 272 Leakes Rd Truganina

For more information on Australian privacy laws, visit:

• Office of the Australian Information Commissioner (OAIC)